1. Eligibility for Refund (General Conditions)

Because our courses provide immediate access to proprietary digital content and educational resources, all refund requests are subject to the following criteria:

  • The request must be made within the designated Refund Window (see Section 2).
  • The student must demonstrate that they have not consumed or downloaded more than the maximum permitted amount of the course content.
  • Refunds will be issued to the original payment method used for the purchase.
  • Refunds will not include any administrative, processing, or non-refundable payment gateway fees that may have been incurred during the initial transaction.

2. Refund Windows & Terms by Course Type

A. Full Solar Certification Course (The Comprehensive Package)

Condition Refund Window Consumption Limit Refund Amount
Standard Refund 14 days from the date of purchase. Student has not completed or accessed more than 10% of the course video content or modules. Full refund (less processing fees).
Withdrawal Before Start Date For scheduled, live cohort courses, withdrawal made 7 days before the official start date. None (course content not yet released). 100% refund (less processing fees).

📌 Note: Our Learning Management System (LMS) tracks your progress precisely. If your access log shows consumption exceeding the stated limit (10%), your refund request will be denied.

B. Individual Sub-Courses (Specialist Modules/Fundamentals)

Individual Sub-Courses are shorter and offer immediate, specific value.

Condition Refund Window Consumption Limit Refund Amount
Standard Refund 7 days from the date of purchase. Student has not accessed or downloaded Module 1 and/or the introductory lesson/welcome video. Full refund (less processing fees).
No Refund If the primary downloadable files (workbooks, blueprints, software installers) associated with the sub-course have been accessed or downloaded. N/A No Refund.

3. Circumstances Where No Refund Will Be Granted

A refund will be denied under the following conditions:

  • The refund request is submitted after the stated refund window (14 days for the Full Course, 7 days for Sub-Courses).
  • The student has been banned or blocked from the platform due to a violation of the Terms & Conditions (e.g., sharing login credentials).
  • The purchase was made using a discount code or was part of a special promotional offer explicitly marked as “Final Sale” or “Non-refundable.”
  • The student purchased the course, later decided they do not have time to complete it, or that their financial situation has changed.
  • The student completed or attempted the final exam or certification assessment.
  • The student has previously requested a refund for the same or a different course.

4. How to Request a Refund

To initiate a refund request, you must follow these steps:

  1. Submit a Request: Send an email to our support team at [Your Support Email Address, e.g., support@svsolarprojects.com] with the subject line: “Refund Request – [Your Course Name]”.
  2. Provide Details: Include your full name, email address used for enrollment, order number (found in your confirmation email), and a brief explanation of why you are requesting a refund.
  3. Acknowledge: We will acknowledge receipt of your request within 2 business days.

5. Refund Processing

  • Review: We will review your account progress and eligibility based on this policy.
  • Approval: If approved, the refund process will be initiated.
  • Timeline: Please allow 7 to 10 business days for the refund to be processed and the funds to reflect in your original payment account. The exact timing depends on your bank or payment processor.
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