1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Information You Provide to Us Directly

  • Contact Information: Name, email address, postal address, and telephone number (when you enroll in a course, sign up for a newsletter, or contact support).
  • Payment Information: Payment details (processed securely by third-party payment processors like Stripe or PayPal; we do not store sensitive credit card information).
  • Account Information: Username, password, and course progress data (necessary for accessing the learning management system).

B. Information Collected Automatically (Cookies and Tracking)

When you navigate the Site, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

  • Usage Data: Details of your visits to our Site, including traffic data, location data, logs, and other communication data.
  • Technical Data: Your IP address, browser type, operating system, device information, and referral sources.
  • Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze site usage, and track course performance.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To process your course enrollment, deliver the purchased course content, and manage your account.
  • Customer Support: To respond to your inquiries, questions, and requests.
  • Personalization: To personalize your learning experience and recommend relevant sub-courses.
  • Marketing & Communication: To send you newsletters, promotional materials, and updates about new courses (you can opt-out at any time).
  • Analytics: To monitor and analyze trends, usage, and activities in connection with our Site and courses.
  • Security: To detect, prevent, and address technical issues, fraud, or abuse of our Site.

3. Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

  • To Service Providers: To contractors, service providers, and other third parties we use to support our business (e.g., payment processors, hosting services, email delivery services).
  • For Legal Reasons: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, or sale of assets.

4. Third-Party Links

Our Site may contain links to third-party websites (e.g., YouTube videos, external solar resource sites). This policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are encrypted using SSL technology.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site.

6. Your Data Rights

Depending on your location, you may have the right to:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request that we correct any inaccurate personal data.
  • Deletion: Request that we delete your personal data (subject to certain exceptions).
  • Opt-Out: Opt-out of receiving promotional communications from us.

To exercise any of these rights, please contact us using the contact information provided below.

7. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. Your continued use of the Site after we make changes is deemed to be acceptance of those changes.

8. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

  • Email: our Support/Privacy Email Address
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